Before your cleaning: Get these ready, and your cleaner can start on time.

Please read this before your appointment. It covers what to have ready, what happens on the day, how payment works and what to do if your plans change.

The checklist

Please have these ready

Tick each one off as you go.

The power and water are on.Every cleaning needs electricity for vacuums, lights and equipment, and running water. Moving out? Keep both on until after your move-out clean is finished. If either is off when we arrive, we can't clean.
The fridge is empty, if we're cleaning inside it.Inside-the-fridge cleaning (an add-on, or part of a move-in/move-out clean) can only be done when the fridge is completely empty.
A way in.You don't need to be home. Give us a door code, garage code or lockbox location when you book, and we'll add it to your cleaner's notes.
Pets are taken care of.Tell us your pets' names and where they'll be. Your cleaner won't let pets out, and won't go into an area with a loose or aggressive pet.
Clutter picked up.We clean; we don't declutter or organize. Please pick up clothes, toys, mail and papers so we can reach the surfaces. We clean around anything left out.
Move-in or move-out: the home should be empty.If any furniture or belongings are left, we clean around them. We don't move furniture or appliances, for liability reasons.

We don't touch food. We don't move, throw out or put away food, in the fridge, the pantry or on the counters. Please clear out anything you want gone before we arrive.

Cleaning day

What to expect on the day

What we bring

All the supplies and equipment. If you'd like us to use your own products, leave them out with a note.

If it's a bigger job than planned

We price from what you told us. If the home needs more work than we planned for, the office calls you before the cleaner goes further.

Only if you book it as an add-on

Inside the oven or fridgeIncluded in move-in/out
Inside kitchen cabinets, emptiedIncluded in move-in/out
Interior windows
Changing linens, laundry, washing trash bins

Inside the oven, the fridge and the emptied kitchen cabinets all come with every move-in and move-out clean.

Not part of a cleaning

Walls are spot-cleaned only
Carpets are vacuumed, not shampooed or steamed
No pressure washing
Garages on a move-out: we sweep the open floor and remove cobwebs

Payment

You pay after the clean

We need a card on file to hold your booking. Here is when it is used.

When you book
A card on file holds your booking. Nothing is charged.
24 hours before
Our system places a hold on your card for the full amount, or right away if you book less than 24 hours ahead.
After the clean
The payment is only processed after the cleaning is finished and you're happy with it.

With a debit card, the held amount may be unavailable in your account until the payment goes through.

Changes and fees

If your plans change

Cancelling or rescheduling 48 hours or more ahead is always free. Closer to the day, these fees apply.

Cancelling

48 hours or more beforeFree
24 to 48 hours before$50
Less than 24 hours before50% of the bookingat least $75

Rescheduling

24 hours or more beforeFree
Less than 24 hours before$50Free for regular customers

We can't get in, or the home isn't ready

For example, no power or water.

50% of the booking, at least $75

We wait for you

If we can't get in, your cleaner waits up to 30 minutes while the office tries to reach you.

Booking a cleaning

Choose the clean that fits your home

Not booked yet? Start here, or call the office and a person answers.

Book a clean Call 480-787-0551

Questions

Questions before your cleaning

Something else? Call or text the office, Monday to Friday 7am to 7pm, Saturday and Sunday 9am to 5pm, Arizona time.

Call 480-787-0551 Text us

Do I need to be home for my cleaning?

No. Give us a door code, garage code or lockbox location when you book, and we'll add it to your cleaner's notes.

When is my card charged?

Nothing is charged when you book. 24 hours before your cleaning, our system places a hold on your card for the full amount, or right away if you book less than 24 hours ahead. The payment is only processed after the cleaning is finished and you're happy with it. With a debit card, the held amount may be unavailable in your account until the payment goes through.

What does it cost to cancel or reschedule?

Cancelling 48 hours or more before is free, 24 to 48 hours before is $50, and less than 24 hours before is 50% of the booking, at least $75. Rescheduling 24 hours or more before is free, and less than 24 hours before is $50, free for regular customers.

What happens if the cleaner can't get in?

Your cleaner waits up to 30 minutes while the office tries to reach you. If we can't get in, or the home isn't ready (for example, no power or water), the fee is 50% of the booking, at least $75.

Do I need to supply cleaning products?

No. We bring all the supplies and equipment. If you'd like us to use your own products, leave them out with a note.

Will the cleaner move furniture or appliances?

No. We don't move furniture or appliances, for liability reasons. We clean around anything left in place.

Can you clean inside my fridge or oven?

Yes, as an add-on, and both are included in a move-in or move-out clean. The fridge has to be completely empty before we can clean inside it.

Will you throw out old food?

No. We don't move, throw out or put away food, in the fridge, the pantry or on the counters. Please clear out anything you want gone before we arrive.

What do you need to know about my pets?

Their names and where they'll be. Your cleaner won't let pets out, and won't go into an area with a loose or aggressive pet.

What if my home needs more work than I described?

We price from what you told us. If the home needs more work than we planned for, the office calls you before the cleaner goes further.

What if something was missed?

Tell us within 24 hours and send a photo. We'll come back and fix it at no charge.

Do you shampoo carpets or wash walls?

No. Carpets are vacuumed, not shampooed or steamed, and walls are spot-cleaned only.