Terms and conditions
These terms cover this website and the cleaning that Desert Elite Cleaners LLC books through it. They are deliberately short, and they do not replace what the office agrees with you when your visit is booked.
What this site is
This site describes our residential cleaning, shows what each service includes, and gives you two ways to ask for one: forms that ask the office to call you back, and the office phone number. It is not a shop. It takes no payment, and it holds no account for you.
Prices, times and estimates
Any price shown on this site is a starting price for the home described beside it. It is not a quote for your home, and it is not an offer. The estimator gives a range of hours for a home of your size and condition so that you can plan your day. It is an estimate, not a quote.
Quotes are free. Your price depends on the square footage of your home, the service and the condition the home starts in, and it is set by the office when you book. We take debit and credit cards only. A card on file holds your booking: nothing is charged when you book, a hold for the full amount is placed 24 hours before the visit, and the payment is processed after the cleaning is finished. Sending a request form is not a booking. You have a booking when the office confirms it with you, and the arrival window is confirmed the day before.
Booking, changing and cancelling
Recurring cleaning is booked visit by visit. There is no contract, and you can pause or stop at any time. To move or cancel a single visit, call the office on 480-787-0551.
Cancelling or rescheduling 48 hours or more before a visit is free. Inside that, the fees on our Before your cleaning page apply: $50 to cancel 24 to 48 hours before, 50% of the booking (at least $75) to cancel less than 24 hours before or when we cannot get in or the home is not ready, and $50 to reschedule less than 24 hours before (free for regular customers). If we cannot get in, your cleaner waits up to 30 minutes while the office tries to reach you.
Getting in, keys and codes
Most clients are not home when the team arrives. Give us a door code, garage code or lockbox location when you book, and we add it to the notes for your cleaner. Ask and it is removed from our records.
If the team cannot get into the home at the agreed time, they call the office and the office calls you. Tell us in advance about an alarm, a side gate or anything else between the front door and the work.
Pets
Pets are welcome and the team works around them. When you book, tell us their names and where they like to be. If a dog needs to be shut in a room while the team is there, say which room, and the team will leave that door alone.
What a standard clean does not include
A standard clean does not cover:
- Inside the oven and refrigerator
- Inside cabinets
- Full baseboards
- Window tracks
Those belong to a deep clean, or you can add them to any visit when you book. Each service page lists what that service covers, and the checklist the team works from matches it.
Equipment and products are included in every visit. If you would rather we used your own products, leave them out with a note. The team does not move furniture or appliances, and does not move, throw out or put away food. Everything to have ready before a visit is on our Before your cleaning page.
The 24-hour re-clean promise
If something on the checklist was missed, tell us within 24 hours and send a photo, and the team comes back to fix it at no charge. Call the office and a person answers. That is the promise as it is stated everywhere else on this site, and it is not a debate.
It covers work that was part of the service you booked. Anything that was never in that service is an add-on, and we are glad to book it as one.
Damage and insurance
If something is damaged, tell the office the same day and we will make it right. Desert Elite Cleaners is fully bonded and insured, and every cleaner carries their own liability insurance.
We are responsible for the work our teams do and for damage they cause. We cannot take responsibility for something that was already broken or worn, or for a problem reported so long after a visit that there is no way to tie it to one.
Where we work
Residential cleaning across the Phoenix metro, Maricopa County, Arizona, run from our central Phoenix base. Offices, warehouses and clinics are handled by our commercial division; the commercial page explains that. Outside our service area we may not be able to take the booking, and the office will tell you straight away if that is the case.
What on this site belongs to someone else
Some photographs are used under Creative Commons licences and are credited on the photo credits page. Review text belongs to the people who wrote it and is published on Google. The rest of this site is ours, and we would rather it was not copied onto another cleaning company's website.
Links to other companies
The review links go to Google. That is another company's site, with its own terms and its own handling of your details. Our privacy policy sets out what leaves this site and when.
Which law applies
Desert Elite Cleaners LLC is an Arizona company working in Maricopa County, and these terms are read under Arizona law.
Last updated November 1, 2026. These terms were written to match how the business and this website actually work, not copied from another company. Desert Elite Cleaners LLC should have its own attorney read them before relying on them.