The reset
Deep cleaning
Baseboards, inside cabinets, grout, vents and window sills. Most recurring clients start with one, so every visit after it is upkeep.
See deep cleaningHow our house cleaning works: Every visit runs like a pre-flight.
Desert Elite is run by a former commercial helicopter pilot. Every visit follows a written checklist, the same trained team comes back each time, and we walk the home with you before we leave.
4.9 from 156 Google reviews
Pre-flight checklist
Every visit
- Your team
- Same every visit
- Checklist
- Written, per service
- Background check
- Everyone
- Walk-through
- With you
- Re-clean window
- 24 hours
- Contract
- None
Checked by your team. Walked with you.
The flight plan
How house cleaning works, from booking to walk-through
Seven steps, in the same order for every home and every visit. The office handles the first two, your team handles the day, and the last two keep it that way.
Before the visit
Step 1. Send a request or call
- When
- Any time
- Who
- You
Send the service, the date and the size of your home with the booking request form and the office calls you back to set it up, or call the office and a person answers. Not sure which clean you need? Most recurring clients start with a deep clean.
Step 2. We confirm your team and arrival window
- When
- The day before
- Who
- The office
The day before your visit, the office confirms who is coming and when they will arrive. If you will be out, give us a door code, garage code or lockbox location, and we add it to the notes for your team.
On cleaning day
Step 3. The same trained, background-checked team arrives
- When
- In your arrival window
- Who
- Your team
Professionals, not cleaners. Everyone on your team is interviewed, background checked and proven on a test clean before taking on homes of their own, and recurring homes keep the same team. Move-outs are the most detailed clean we do, so they go to our most detailed teams.
Step 4. The written checklist, room by room
- When
- Start to finish
- Who
- Your team
The team works the written checklist for the service you booked, one room at a time and top to bottom. Dust falls, so surfaces come first and floors come last.
This is the kitchen on a standard clean.
Kitchen
Standard clean · every visit
All 5 kitchen lines ticked
- Counters, sink and faucet cleaned and disinfected
- Stovetop and appliance exteriors wiped
- Cabinet fronts and handles wiped
- Floor vacuumed and mopped
- Trash emptied, liner replaced
Step 5. A walk-through with you at the end
- When
- Before they leave
- Who
- You and your team
Before the team leaves, they walk the home with you, room by room, so you see the finished work with the people who did it. If you are out for the day, they walk it themselves and lock up the way you asked.
After the visit
Step 6. Missed something? We come back and re-clean it
- When
- Within 24 hours
- Who
- You, then us
If anything was missed, tell us within 24 hours and send a photo, and the team comes back to re-clean it at no charge. Call the office and a person answers.
Step 7. The same team, on your rhythm
- When
- Weekly to monthly
- Who
- The same team
Recurring clients keep the same team on a weekly, every-two-weeks or monthly rhythm. There are no contracts, so you can change the rhythm or pause whenever you need to.
Cleaning day
What happens on cleaning day
The practical side: how long the team will be there, and the little you need to do before they arrive.
How long a visit takes
- Standard house cleaning
- Most homes take two to four hours with a two-person team.
- Deep cleaning
- Roughly twice a standard clean. A three-bedroom home is typically four to six hours for a two-person team.
- Move in and move out
- The most detailed clean we do. Plan on a full day for a typical three-bedroom home.
- Recurring visits
- Shorter than a one-time clean, because the home is maintained rather than caught up.
Typical times. The size and condition of your home set the real one, and the estimate works it out for yours.
Get a time estimateWhat you need to do
Access
You do not need to be home. Give us a door code, garage code or lockbox location when you book, and we add it to the notes for your team.
Pets
Pets are welcome. Tell us their names and where they like to be, and the team works around them.
Surfaces
Move loose items off anything you want cleaned. Empty cabinets only if you booked a deep clean with insides.
Supplies
We bring the equipment and products. Prefer your own? Leave them out and tell us.
If anything was missed
The 24-hour re-clean promise
Tell us within 24 hours and send a photo, and the team comes back to re-clean it at no charge. The walk-through is there so that you and the team agree on what done looks like before anyone leaves.
- The same team, every time
- Bonded, insured and background checked
- A person answers the phone
- No contracts
How we clean
The cleaning methods behind the checklist
The habits every team works by. Plain on purpose, because they are why the result is the same every time.
- 01
Top to bottom, left to right
Dust falls. Every room is cleaned high to low and in one direction, so nothing is cleaned twice or missed once.
- 02
Color-coded cloths
Bathroom cloths never touch a kitchen. Microfiber is color-coded by room and changed between homes.
- 03
Products you would choose
Effective, low-odor products, safe once surfaces are dry. Prefer your own? Leave them out and we use those.
- 04
A checklist per service
Standard, deep, move-out, post-construction and turnover each have their own list. The team works from it and you can check against it.
- 05
A way in, without you there
Give us a door code, garage code or lockbox location when you book, and we add it to the notes for your cleaner. You do not need to be home.
- 06
The same team
Recurring homes keep their team. They learn the house, the pets and where the good towels go.
Where to start
Start with a deep clean or a move-out clean
Most recurring clients start with a deep clean, and plenty started with a move-out clean at their old address. After that, a recurring rhythm keeps the same team coming back.
Moving
Move in and move out cleaning
An empty home cleaned for the walk-through, the deposit or your first night. Move-outs are the most detailed clean we do, so they go to our most detailed teams.
See move-out cleaningThen keep the same team
No contracts. Change the rhythm or pause whenever you need to.
Recurring cleaning- WeeklyKids, pets, allergies, a home that works hard all week.
- Every two weeksThe rhythm most Phoenix households settle into.
- MonthlyLow-traffic homes, second homes, and anyone who keeps up between visits.
Questions before your first house cleaning
What do I need to do before the team arrives?
Make sure the power and water are on, the fridge is empty if we are cleaning inside it, clutter is picked up and pets are taken care of. The full list is on our Before your cleaning page.
Do I need to be home?
No. Give us a door code, garage code or lockbox location when you book, and we add it to the notes for your cleaner.
Are you bonded and insured?
Yes. Desert Elite Cleaners is fully bonded and insured, and every cleaner carries their own liability insurance.
What if something is damaged?
Tell us the same day and we make it right.
What if I am not happy with a room?
Tell us within 24 hours and send a photo, and we come back to re-clean it at no charge. That is the re-clean promise.
Is there a contract for recurring cleaning?
No. Recurring service is booked visit by visit and can be paused any time. For a visit that is already booked, cancelling or rescheduling is free with 48 hours of notice.
Can I tip the team?
Never expected, always appreciated, and it goes to the team who cleaned your home.
Come home to done.
Send a short request and the office calls you back to set it up. No contract.
4.9
from 156 Google reviews
- Same team every visit
- Bonded, insured and background checked
- 24-hour re-clean promise